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15 October 2010


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Yes. Some businesses truly understand customer service and others just have that monopoly mentality.

For years, before Qwest got online service requests, I hated calling them. You would expect a phone company to have a great calling tree and service reps. Not Qwest - they had the calling tree from hell. After beeping your way into a system that resembled the Matrix, a recording would finally tell you that they were busy and to call back at (and here it would tell you the times and days you were actually calling on) and then hang up on you.

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