Well, I don't know if it says more about good customer relations or the power of blogs, but I heard from someone at Ipswitch who'd seen my post about how they wouldn't let me redownload their FTP software. They apologized and offered me a link to download an upgraded version of the program I originally purchased.
So here are some roses for Ipswitch ... and I'm glad, because I did love that software. In fact, the niceness of their apology makes me glad that I praised it even while complaning about the company's policy on downloading, as well as embarrassed that I called them bloodsuckers.
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