I just discovered that people have been leaving messages on my landline voice mail., for months now. I had no idea. I don't use my landline, I just want to have it for emergencies.
So I went to find out how to turn off my landline voicemail through Comcast's website, and I couldn't figure out how to do it.
Turns out, you can't. The chat rep told me you can cancel the feature, or it takes messages for you. Those are your two "choices," if you can call it a choice when you have none.
She couldn't tell me why this was, of course. I know Comcast never empowers its representatives to actually explain things to their customers. The second you go off script, they're helpless (although unfailingly polite).
In fact, I've learned that the politeness of a Comcast rep is in direct proportion to how much they can't help you with your problem.
All I want is to have the Comcast voice mail as a backup if my power goes out, at which point I'd log in via my cell phone and enable it. I don't want people leaving messages for me there because I don't want yet another freaking thing I have to check. I find it hard to believe I'm the only person on earth who feels this way.
Why yes, I'm whining. I get that way whenever I have to engage with Comcast.