My Photo

Keep Up


    christiekeith's items Go to christiekeith's photostream

« Should we worry about canine influenza? | Main | Do television animals need back-up dancers? »

03 October 2010


Feed You can follow this conversation by subscribing to the comment feed for this post.


This just proves the point I tried to make in a previous department I worked in. They have these stupid scripts they want read constantly so that customers will rave about them on surveys. I have always said that the last thing you should do is ask 'Is there anything else I can help you with' when you haven't been able to solve the issue they called about. While courtesy is important, most customers want action before courtesy. You can be polite all you want but getting to the point and providing actual service gets you more points.


The transcript is quite funny in that ironic "yeah, this sounds so familiar" way! I have Comcast too (no other choice for cable or internet)--and I've come to disbelieve just about anything they tell me when the internet goes down (which happens too often). Somehow I have trouble believing in the coincidence theory when they try to tell me that my neighbors' and my routers just happened to fail at the same time.

Ed fox

This happened to me.

Comcast said that verizon stole the number.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Your comment could not be posted. Error type:
Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.


Post a comment

Comments are moderated, and will not appear until the author has approved them.

Your Information

(Name is required. Email address will not be displayed with the comment.)

Enter your email address:

Delivered by FeedBurner