Can the great dog bed drama be over?

I hope you're all prepared for news of earth-shaking importance: Mammoth Pet Beds finally sent me a replacement cover for the one that shrunk.



The previous installment of this riveting saga is here,  but in a nutshell, my mom bought two giant dog beds for my dogs Kyrie and Rebel. When I washed the cover on one of them, following the label instructions, it shrunk to the point where it no longer fit the bed -- it was literally unusable, as you can see in the photo at the right. The black edge on the bed is the bed itself, the burgundy is the cover. (The little grey smudge in the lower left hand corner is Rebel's nose. I just thought you'd want to know.)



The company did not respond to my emails or calls. I finally contested the charge on my mom's credit card, and the next day, amazingly, I heard from them.



After a long, frustrating exchange of emails, with days or even weeks passing between my replies and hearing from them again, and several pointless requests on their part for documentation (including information they already had been given), they said they were sending me a replacement cover. And around two weeks later, it arrived.



There's a bill for $79 in there, but I don't think they expect me to pay it. I won't be.



I have made the decision simply not to put these covers (I've still never washed the other one) in the dryer at all, and wash them in cold water. I don't think the covers should shrink when laundered according to instructions, and they assured me their covers don't shrink, but I'm not going to take a chance. So for the moment, the dogs are happy, I'm reasonably happy, I don't care if Mammoth is happy, and I will never, ever buy a dog bed from these folks again.



And that concludes the most hard-hitting pet reportage in the history of the universe.

Comments

[The OTHER Pat]

Wow! What a nail-biting existence you intrepid investigative reporters lead!



(Of course, all that matters is that the *dogs* are happy! VBG!)

[Gina Spadafori]

What do you want to bet they start hounding you for the $79?

[The OTHER Pat]

"Hounding"???



You are SO bad!!!!

[emily]

What's the bet they end up trying to bill you ...

[EmilyS]

Oh there's no doubt they expect you to pay that bill.



It's amazing how stupid companies can be... for the ca $20 (maximum) it costs them to make that bed, they've lost DOZENS/HUNDREDS of potential customers in the people who read this blog.



Though I'm pretty peeved at my vet for charging me $150 for some pills that I could have bought myself for $15... You can bet that's someone ELSE I'll never buy anything from (though I will certainly use him as a vet since he is awesome)

[Lynn]

I just got an email from a friend whose 3 dogs I gifted with dog beds from PetSmart [PetSmart's own brand]. Stuffing from the pillow is coming out. The dog using the bed is not a digger, though he will paw at the pillow a little to make his nest.



Disappointed.

[Lynn]

Christie:



I'm with you about not paying that $79.00. Not one cent would I pay them. In fact, I think they should pay YOU for your trouble!



If you get a "your payment is past due notice" I would send them a letter informing them that if you get another demand for payment they can be assured of your filing a small claims civil suit and that they can plan on losing time traveling to your area to meet you in court. Bet if you took it to court the judge would empathize with you. We've ALL received terrible merchandise and horrible customer service....even judges.